Essential Duties:

• Effectively supervises Service WIP daily to meet department goals through prioritization of work, appropriate scheduling of resources, and customer experience management.

• Communicates with customers, managers, and sales reps daily regarding scheduling, quoting, and repairing of equipment

• Quote all service work to be performed in CDK; invoice work orders as completed and approved by customers

• Assist the Service Manager and support team to ensure and monitor the department’s compliance with all safety and environmental health guidelines.

• Responsible for the day-to-day supervision of Service department staff providing guidance, measurement, and oversight of all service transactions.

• Other duties as assigned.

Leadership Competencies:

• Technical

o Functional knowledge of all key operating systems to include critical product applications.

o Ability to read and interpret documents related to branch operations

o Functional knowledge of key product systems, products, and components

• Interpersonal

o Ability to develop and maintain healthy relationships with Branch and Company staff

o Ability to develop and maintain healthy relationships with customers and effectively resolves any service-related disputes

o Effectively communicate in various environments and settings through multiple channels

• Positional

o Create safe, positive work environment for employees.

o Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

o Interpretation of a variety of instructions furnished in written, oral, diagram, or schedule form

• Organizational

o Understanding of financial performance inputs and familiarization with financial definitions: GM, OpEx, OpInc & EBITDA

o Understanding of interdepartmental relationships and effectively manage outcomes across departments

o Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Essential Qualifications:

• High school diploma or equivalent

• Minimum 2 years direct industry experience or 3 years industry experience in a related industry

• Internal applicants: Acceptable level of safety, rework, and productivity in prior roles

Desirable Qualifications:

• 2-year technical degree in related field

Key Performance Metrics:

• Recordable Incident Rate
• Technician Proficiency
• NPS
• Rework %
• Quote Accuracy

ADA Requirements:

• Stand, walk, bend, squat, kneel, crawl, twist, reach or otherwise move frequently
• Occasional repetitive motion and grasping
• Occasional climbing to reach areas on equipment or racks
• Lift, move or otherwise transfer up to 50 lbs. occasionally, >20 lbs. frequently
• Typically sits, grasp items and performs keyboarding for frequent operation of a computer
• Exposure to typical machine shop physical hazards which may include moving mechanical parts

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)